Additional Information

Comments and Complaints

In this practice we take any complaints seriously and try to ensure that all our patients are pleased with their experience of our service. Any complaint will normally be acknowledged in writing within 3 working days. The complaint will be investigated and responded to within 25 working days of the complaint. if patients are not satisfied with the result of our procedure then a complaint may be made to:

The Dental Complaints Service (08456 120540) for complaints about private treatment.

The Care Quality Commission (03000 616161) the general health regulator.

The General Dental Council (0845 2224141) the dentist’s regulatory body.


2) In the event of any member of staff being verbally or physically abused treatment will be terminated and legal action may be taken.


3) All Patient data is held in strict confidence and in accordance with the Data Protection Act.


4) Veriam Dental Surgery is a Limited Company. (Company No. 07722051). The registered office is Clarendon House, St Andrews Street, Droitwich, WR9 8DY. Director: Mr Michael John Darby.



Veriam Dental Surgery

Infection control – Annual statement

July ’19 – July ’20

This statement reviews the known infection transmission events at Veriam Dental Surgery. It summarises the audits undertaken and the subsequent actions, the assessment of risks for the prevention and control of infection, the training received by staff, and the review and update of infection control policies, procedures and guidance.

In compliance with good practice on infection prevention and control, a copy of this statement is available to patients on request.

Known infection transmission events:

 “There have been no known infection transmission events at the dental practice”.


Daily Surgery check list Audit – 19.8.19 – 3.10.19 & 27.7.20  – 100%

Autoclave Log Audit –27.8.19 – 11.10.19 & 27.7.20 – 100%

Decontamination Room Cleaning Schedule Audit – 16.9.19 – 6.12.19 & 27.7.20 – 100%

Ultrasonic Log Audit – 30.9.19 – 1.11.19 & 27.7.20 – 100%

Hand Hygiene Audit – 17.12.19 & 10.6.20 – 100%

Environmental Cleaning Audit – Oct ’19 – Dec ’19 & Jan ’20 – July ’20 – 100%

Infection control audits were conducted every six months using the Department of Health / Infection Prevention Society Infection Control Audit tool. The results of these audits are available from the practice manager.

Risk assessments

The practice risk assessment and COSHH assessment identify the possible risks of infection and the controls in place to manage these risks. The practice infection control policy and associated protocols and procedures further describe how we manage the risk of infection. Each member of staff is aware of the practice risk assessment and COSHH assessment and has received a copy of the practice infection control policy and understands the need for it to be followed routinely.

The practice risk assessment, COSHH assessment and infection control policies and procedures are reviewed and updated on a regular basis. The more recent risk assessments and policy and protocol reviews were undertaken on the following dates:

  • Practice risk assessment – July ‘20
  • Practice COSHH assessment – Dec ‘19
  • Infection control policy – March ‘20
  • Infection Control Audit – April ’20
  • Environmental Cleaning Policy – March ‘20
  • Manual Cleaning Procedure – March ‘20
  • Decontamination of impression materials – March ‘20
  • Ultra sonic cleaning policy – Nov ‘19
  • Autoclave Policy – March ‘20
  • Hand Hygiene Policy – Feb ‘20
  • Personal Protective Equipment Policy – Feb ‘20
  • Equipment Policy – March ‘20
  • Moving instruments to and from a separate decontamination area – March ‘20
  • Spill Protocol – Feb ‘20
  • Inoculation injuries Policy – Feb ‘20
  • Risk assessment for sharps – Dec ‘19
  • Hepatitis Risk Assessment – March ‘20

Staff training

All members of the team are encouraged to follow their continuing professional development requirements for disinfection and decontamination.  The practice provides update and refresher training on the infection control procedures adopted by the practice to ensure that all members of the team are aware of and work to current recommendations. Training in the infection control procedures for the practice is included in the practice induction programme for new staff. At least one hour of annual infection control training is provided for all staff.

During the last year, the following team and individual training has been undertaken

DATE    COURSE                           CPD Hours                STAFF  ATTENDED


1.8.19      Disinfection of Dental Water Lines

CDP Dentistry                        1 hour              Yvonne Johnson


18.9.19    Visual Inspection – Isopharm              25 mins           Caroline Settle


19.9.19   Hand Hygiene – Isopharm                   45 mins           Caroline Settle


19.10.19  Autoclave – Eschmann                      30 mins           Caroline Settle

Jo Darby

Sue Penny

Yvonne Johnson


3.12.19  Ultrasonic Bath – Isopharm                45 mins           Caroline Settle


21.12.19 Pouching & Storing Intruments           30 mins           Caroline Settle



28.1.20  Best Practice Infection Control –

CPD Dentistry                     1 hour              Joanne Darby


18.2.20  Decontamination of Dental

Instruments – Isopharm                      1 hour              Sue Penny


8.3.20    PPE – Isopharm                                 30 mins           Caroline Settle



1.6.20 Back to work with Covid-19               2 hours            Caroline Settle

Jo Russell webinar                                                      Jo Darby


10.6.20 Hand Hygiene Training                       30 mins           Joanne Darby

Yvonne Johnson

Sue Penny

Caroline Settle


10.6.20            Covid – 19 Staff Training                    2 hours            All Staff

Inc. Changes to the practice


Pre Appointment Questionnaire

Daily Screening Log


Risk Assessment

Appointments – Fallow Time

Infection Control Procedures

CQC Regulations

Hand Hygiene

3.7.20            Best Practice Infection Control

CPD Dentistry                                     1 hour              Yvonne Johnson


Review and update of policies, procedures and guidance

The practice policies and procedures are reviewed on a regular basis and at least annually to ensure their currency. The practice infection control policies and procedures were reviewed and updated where necessary on 20.2.18 to reflect the requirements of the Department of Health (England) guidance.



Mouth cancer can effect anyone.

  • Mouth cancer can appear in different forms and can effect all parts of the mouth, tongue, lips and throat.
  • Check for changes in your mouth, any red or white patches, ulcers (that do not heal within three weeks) or unusual lumps or swellings.
  • Tobacco, drinking alcohol to excess, poor diet, smokeless tobacco and the Human Papillomavirus (HPV) are the most common causes of mouth cancer.
  • Reduce your risk by making healthy lifestyle choices.
  • Be aware of changes in your mouth. If spotted early, the chances of a cure are good.
  • Do not hesitate to take action. If in doubt get checked out by your dentist or doctor.
  • FACT – This year in the UK more than 6,500 people will be told they have mouth cancer.
  • CHECK – Look out for ulcers that do not heal within three weeks, red and white patches in the mouth and unusual lumps or swellings.
  • ACT – Regularly visit your dentist to ensure you are checked for signs of mouth cancer.


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